While playing Star Citizen, you may encounter a bug that affects your gameplay experience. This article will guide you through reporting a bug using the various tools provided to submit them.
| Where the bug happened | Where to submit a bug report |
|---|---|
| Star Citizen, Arena Commander, Star Marine | Issue Council - Star Citizen Project |
| Issue Council (Bugs related to the bug reporting platform PleaseFix) | Issue Council - Issue Council Project |
| Roberts Space Industries (website), Community Hub, Galactapedia, Minigames, Roadmap, Spectrum, Starmap,Telemetry | Spectrum - Spectrum Feedback sub-forum |
Feedback such as thoughts on balancing, suggestions and feature requests should be posted in the appropriate pinned thread or sub-forum on Spectrum.
Reporting bugs from Star Citizen Persistent Universe, Arena Commander, Star Marine
Before creating a bug report, check the Knowledge Base for Known Issues as a workaround may be provided.
Document the bug
If you experience a bug while playing, it is best to document what is going on to help QA identify and reproduce the bug. This may be done by creating a screenshot of the bug occurring. Pressing the Print Screen button on a standard 104-key US QWERTY keyboard will save the image to your screenshots folder which will be located at Roberts Space Industries\StarCitizen\LIVE\screenshots. You may also create a screen recorded video using software such as OBS, Nvidia ShadowPlay, AMD ReLive, or Intel Arc Control. Including the Session Information QR code in images and videos by enabling it in the Graphics settings will provide CIG more information about your session.
Search for the bug in the Issue Council
Look for bug reports that behave similar to what you have experienced. Search using keywords such as the name of the ship or object that was affected. Use filters to include reports that are open, confirmed, under investigation, and fixed. Use search operators as needed.
Ask #sc-testing-chat if you are having trouble finding a suitable report.
| Effect | Search Operator |
|---|---|
| Exact term | quotation marks: "word" |
| Exclude term | hyphen: -word |
| Prefix | terms with this at the start – asterisk: word* |
| And | Both terms - plus symbol: word1 + word2 |
| Or | either term - vertical pipe: word1 | word2 |
| Prioritize | Like arithmetic - Parenthesis: (word1 | word2) + word3 |
| Variation | Similar terms - Tilde: hanger~ |
Create a bug report
If none of the bugs listed describes the bug you have encountered, you can report a new issue. Creating the reproduction steps is important as this will help QA recreate the bugs themselves.