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The following guide will try to help you troubleshoot and help you solve your connection problems.
Launcher
Intallation & Update of Game Client
There are several known issues when trying to update or install your Live or PTU Star Citizen release.
- Slow download speed
- 0.0KB/s download speed
- Halting and resuming of the download.
There are several fixes that may solve your problem.
- Add Star Citizen Launcher to the Firewall Exceptions.
- Try the following:
- Disable your PC Network card. (In win10: Start menu->Configuration->Net and Internet->Change the adapter options)
- Enable your PC Network card.
- Press Stop in the Launcher.
- Press Start in the Launcher.
- Wait for the download to finish, then Verify the files.
- On the options cog, disable P2P.
- Disable your antivirus. Confirmed list of antivirus that block StarCitizen Launcher:
- Avast Antivirus
- Change the file %Star Citizen install dir%/Patcher/PatcherState -> Open in editor as Administrator. Change "downloadMethod =" from "Torrent" to "HTTP". Will disable incremental patching.
If none of this works, you might find success with a third-party downloader such as this one.
You can also ask for help in the Spectrum #Helpdesk channel,or contact the developers on the official forum.