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The following guide will try to help you troubleshoot and help you solve your connection problems.
== Launcher ==
=== Intallation & Update of Game Client ===
There are several known issues when trying to update or install your Live or [[PTU]] [[Star Citizen]] release.
*Slow download speed
*0.0KB/s download speed
*Halting and resuming of the download.
There are several fixes that may solve your problem.
*Add Star Citizen Launcher to the Firewall Exceptions.
*Try the following:
#Disable your PC Network card. (In win10: Start menu->Configuration->Net and Internet->Change the adapter options)
#Enable your PC Network card.
#Press Stop in the Launcher.
#Press Start in the Launcher.
#Wait for the download to finish, then Verify the files.
*On the options cog, disable P2P.
*Disable your antivirus. Confirmed list of antivirus that block StarCitizen Launcher:
**Avast Antivirus
*Change the file %Star Citizen install dir%/Patcher/PatcherState -> Open in editor as Administrator. Change "downloadMethod =" from "Torrent" to "HTTP". '''Will disable incremental patching.'''
If none of this works, you might find success with a third-party downloader such as [https://github.com/Hawxy/SCAlternativeDownloader/releases this one].
You can also ask for help in the [https://robertsspaceindustries.com/spectrum/community/SC/lobby/7 Spectrum #Helpdesk channel],or contact the developers on the [https://forums.robertsspaceindustries.com/ official forum].
[[Category:Troubleshooting]]
[[Category:Guides]]
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